Are you an outgoing individual who speaks Polish? We offer you an exciting position with great benefits, hybrid in Athens. We are looking for Polish speakers to provide high-quality customer service via different channels for the largest sportswear manufacturer in Europe! If you love sports and want to change the world, read on and apply!
Polish Customer Care and Sales (cross-sell and upsell) Advisor Hybrid (from Athens)
The Company
Work for the best sports company in the world. They design and manufacture shoes, clothing, and sports accessories. It is the largest sportswear manufacturer in Europe and the second largest in the world. Their culture is shaped by the core belief: “Through sport, we have the power to change lives.” They are always open to new ideas, explore, gain an edge, and stand out.
Your responsibilities
- Management of incoming calls and email
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and case handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
✅ Your profile
- Fluent in Polish (C2 level)
- Good command in English
- Good MS Office skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multitask, prioritize, and manage time effectively
- Nice to have: sales experience with ability to generate revenue with sales and upsell during interactions
❤️ Benefits
- Permanent contract
- Competitive salary (€1,000 monthly gross)
- Commission Bonus based on sales
- 10% monthly performance bonus
- Join a dynamic work environment
- Meal vouchers
- Private health insurance
- International team
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