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PURPOSE AND OBJECTIVES
To strengthen SAP’s Global Travel & Transportation (T&T) Services Practice Unit, we have an open position for a Senior Order to Cash Consultant in Travel and Transportation Industry.
The key purpose of the Practice is drive innovative service portfolio management and package what SAP is best at in the T&T industry to deliver reduced T2V and TCO to our customers. We also lead thought leadership initiatives to drive our customers’ agendas and help them get optimal value from SAP throughout the entire engagement life cycle (primarily large customers).
Here is a summary of the key activities to perform:
- Application specific solution consulting (for a specific application: creation of business blueprint, Implementation based on a blueprint, creation of test cases, test scheduling and execution, key user training, go live support, and post go live support)
- Support in escalated projects
- Performance of feasibility studies / solution reviews
- Support of pre-sales and sales activities
- Taking over responsibility from time to time as a sub project team leader
- Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasks
- Detailed planning of process implementation
- Define detailed blueprint for development requirements
- Industry /corporate process implementation across all related applications (SAP/non-SAP)
- Develop and Assure quality of process models
- Demonstrating profound knowledge of modeling standards and tools
EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES
For any candidates to be considered for this important position, we require the following:
- A proven 10+ year industry experience in Airline Order to Cash from working or consulting engagements at airlines, railways, airports, hospitalities, travel services, GDS …
- Proven track record for having led the set-up of a perfect Order to Cash system for a Travel or a Transportation company including knowledge in airlines distribution (PNR, EMD, BSP, UATP, ATPCO, PSS, NDC …).
- Practical SAP solution (BRIM CFM FI-CA CI CM BTP RAR) implementation and configuration experience in Travel and Transportation companies.
- Hands-on experience in the design and set up of an airline Revenue Accounting / Billing IT system including SAP and non-SAP systems.
- Experience with competitors and Best-of-Breed solutions is beneficial.
- Good experience in the Customer Engagement Life cycle from requirement identification, consulting and pre-sales through to design, build and implementation.
- Fundamental know-how in the area of business process framework architecture, legacy system migration (Amadeus, Sabre, SalesForce) and application integration.
- Project Management and consulting methodology skills in SAP Activate and SAP Market Standard Content.
- Strong analytical skills, result-oriented and effectiveness in problem solving.
- Excellency in conflict management and de-escalation.
- Ease in presenting complex information to customers in a clear, well documented and trustworthy manner.
- Considered an advantage to have an established airlines industry network: internal (SAP Development, IBU) and external (customers, influencers, partners).
- Team player and ability to work successfully in culturally diverse environments.
- Strong networking and customer relationship management capabilities.
- Natural ability to coach, share, document and transfer knowledge to colleagues to rapidly increase SAP’s capacity to deliver and grow the organization.
- Excellent written and verbal communication skills in English.
EXPECTATIONS AND TASKS
- Creative individual who can provide expert services, best industry practices and advice to strategic customers and outline to-be strategy and system architecture to successfully implement a Transportation Order Management system, and in a broader Order ton cash perspective
- Pro-actively support sales and consulting colleagues with opportunity qualifications and executions.
- Support responses to RFX and assess project risks and costs based on deep solution and industry know-how.
- Propose innovative delivery models (e.g. Integrated Service Delivery) to make an SAP difference to our customers by reducing project risks and costs.
- At any time in a project phase, capable to take over responsibility as the project and program leader for specific work packages or the entire project.
- Support escalations to resolution working with local teams.
- Be exemplar in teamwork. Support a strong growth in ONE Order adoption.
- Collaborate closely with relevant internal SAP Practice Groups and Task Forces for optimal leverage both ways.
- Close collaboration with SAP Development, SAP IBU, Delivery@Scale and CSD.
- Lead the definition and delivery of an SAP predefined service for a T&T Front End involving all stakeholders to deliver a true example of “best practice” eg Market Standard Content.
- Run customer workshops and deliver education sessions.
- Work pro-actively with partners and the SAP Services eco-system to deliver the correct SAP Services and Support offer to ensure successful SAP projects.
- Keep abreast of industry trends and keep up to date with all industry and solution related development and ensure that such knowledge is disseminated appropriately according to the Knowledge Management framework in SAP Services.
- Directly report to the Head of the T&T Global Services Practice.
WORK EXPERIENCE
- 10+ years’ experience in T&T BRIM including Order to Cash systems.
- 10+ years’ international work experience.
- Deep SAP solution / implementation experience of a T&T BRIM project.
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
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SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
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EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 381190 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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