We are currently looking for a Customer Service Manager, EMEA & Asia within our Pharma, Health & Durables Division who will lead the regional customer service teams in EMEA and Asia to unify processes and structures within EMEA/Asia and thus increase customer focus.
Tasks and Responsibilties:
· Disciplinary and technical management of customer services in EMEA and Asia
· Ensuring the implementation of all (local) compliance guidelines, as well as compliance with legal requirements and the requirements of the management system for quality, environment, hygiene, occupational safety and energy
· Standardization and improvement of the CS processes in the area of responsibility
· Personnel planning (working hours, holidays, substitution rules)
· Responsibility for monthly reporting, including definition and monitoring of relevant KPIs
· Support for sales development through targeted measures with Sales
· Support of the Director CS in global projects
· Coordination of cooperation with the Shared Service Center
Who we are looking for:
You might be a fit if you have a Masters-degree from a university in the fields of industrial engineering, business administration or a related field and at least 10 years of proven professional experiences, including international management experiences in Customer Services, preferably in the plastics industry.
Here are more requirements:
· Proven experience in cross-regional/cross-functional collaboration
· Professional knowledge of spoken and written English and German, other foreign languages are a plus (French, Spanish or Italian)
· Leadership skills with a convincing and self-confident demeanor
· Excellent judgment and assertiveness
· High level of initiative and a sense of responsibility
· Solution-oriented working methods and ability to work in a team
· Necessary IT skills: SAP SD, BW, MS Office (especially Excel)
Art der Stelle: Vollzeit
Arbeitszeiten:
- Montag bis Freitag
Möglichkeit zu pendeln/umzuziehen:
- Montabaur: bereit sein zu pendeln oder vor Antritt der Stelle einen Umzug zu planen (Erforderlich)
Ausbildung:
- Lehre/Ausbildung (Wünschenswert)
Berufserfahrung:
- Kundenservice: 1 Jahr (Wünschenswert)
- Microsoft Office: 1 Jahr (Wünschenswert)
Sprache:
- Englisch (Wünschenswert)
- Deutsch (Wünschenswert)
Arbeitsort: Vor Ort
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